Automation and Trigger Tips
Automations and Triggers
- How Do I Get Alerted When a Ticket Has Not Been Responded To?
- Reassign a Ticket Back to a Group After 24 Hours: How to add a Trigger/ Automation Combo to Automate a Business Process
- How Do I Schedule a Ticket to Automatically Reopen in 24 Hours from a Pending Status?
- With Multiple Support Email Addresses, is There a Way to Have Zendesk Tickets Automatically Assign to a Specific Group?
- Setting Up a Zendesk Trigger That Notifies an Agent When a Ticket Has Been Assigned to Them.
- How to Escalate a Zendesk Ticket to Designated Manager