If you have both Zendesk and Jira, now is the time to integrate them!
Our top 3 reasons to integrate Zendesk <-> Jira
Where is DevOps with that bugfix?
With a customized sync between Zendesk and JIRA, support and engineering are kept up to date with the latest status of a given issue.
Add additional reports of the same bug or feature request with the right details
Product Managers and Engineering can see how many customer reports there are for a given bug or feature request. Support can link Zendesk tickets to an existing Jira.
Zendesk can push relevant information from the Zendesk ticket for display on the Jira ticket such as Product Line, Components, Location or any other custom fields set up on your instance.
Customized Zendesk <-> Jira sync can automatically set a Zendesk ticket from On-Hold to Open and post a private notification to the Assigned Support Agent that a given bugfix