Recently, a Zendesk customer asked how to Hide an internal ticket field for certain Organizations:
Was wondering if there is a way to hide internal ticket field(s) from the form for certain organizations? For instance, a customer of ours wants to sign off on deployments and we don't want to incorporate this process for all of our customers (organizations). Is there custom coding/script where we can only display the field for certain organizations? Or add the field in the ticket form for agents to see, and hide the fields recently added/created for the rest of organizations? Does that make sense?
Below are the two fields we would like to include (below ticket resolution) and display for only 1 organization:
Signed off by:
Signed off date:
Hi! I am not a coding genius so feel free to wait for others that are, but using the native functionality, I'd suggest creating a new Form for this, say it's called "Help Desk for This One Org" (haha).