Ever click Submit on a Zendesk ticket only to have it "disappear" from your screen?
Zendesk Customer Issue:
A while ago there was a change to Zendesk that made it so that whenever you click to set a ticket as open, pending, solved, etc, that the current ticket's tab closes and takes you onto the next tab.
This is quite disruptive to our workflow, as often we have internal comments to add after supplying a public response. I haven't been able to find anywhere in the settings to prevent this from happening, however there did used to be functionality for this. Is it still possible to stop the ticket tab from closing when submitting an update?
I know what you mean! I bet this setting will work for you. It's not in the Admin Cog settings area. It's on the bottom of every ticket but once you set it, it's good to go. Each Agent can set it differently for themselves. I prefer "Stay on Ticket":