With Multiple Support Email Addresses, is There a Way to Have Zendesk Tickets Automatically Assign to a Specific Group?

Q: We have multiple support email addresses, is there a way to have these automatically be assigned to a specific Zendesk Group rather than just all being bundled together and unassigned?

A:

Yes, you can set up a trigger for each support email to route tickets based on the incoming email address. 

For each support email, create a trigger with the conditions: 

• Ticket is Created
• Received At xxxx@youremail.com,

Actions would be:

• Group = select your Zendesk Group you want the ticket assigned to. 
• If you want an email to go out to all the Zendesk Agents in the Group, add this to the Actions:

Feel free to update the placeholders and wording with your preferred layout.

Always keep in mind that Triggers fire off in order, top to bottom.